Entries
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Read This story is from a few years back, I think it had to rest with me for a while before sharing. My grandfather w...
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Read My ten-year-old has just spent the night at a friend’s house, and is telling my wife and me about the fun she ha...
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Read Chief Escalation Officer When a customer requests an escalation, someone in my role has to take it after the cus...
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Read This story happened many many years ago during the first year that I taught a class on my own as a new math teac...
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Read (I’ve just been transferred a caller who is having trouble logging in.) Me: Hello [Caller]. This is [My Name]. I...
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Read Deal With It, Literally Customer: "How much for a pizza?" Me: "Well, it depends on what kind." Customer: *Points...
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Read As I’m driving a busload of children to school, one of them (ten years old) starts telling how strange he finds ...
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Read Holy Crap! Me: "Store is closed, dude." Man: *Swaying against the glass.* "Le-e-e-t me in... wuhhhhhhhh... bleuu...
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Read Customer Service Worth Your Salt Customer: "Why can't I put salt in it?" Me: "Salt can cause metal to corrode. I...
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Read Felt Cute My mom used to work at a craft store, and she had an old man walk up to her once and ask: Customer: "E...
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Read Started With The Exit Interview A girl came in and asked for an application. Our application is super simple: ju...
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Read Syrup-titiously Sugary Customer: "Do you have peanuts? Just normal peanuts?" Me: "No, I'm afraid most of the nut...
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Read Dial Hard One evening I was working late and needed to do several programming changes to one department's phone ...
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Read That’s How The Fortune Cookie Crumbles Customer: *Finishing her meal.* "Well?" Me: "Did you want to order someth...
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Read Gummy Your Best Shot My boss has a habit of helping himself to the snacks and candy on my desk without asking. B...
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Read The Scammer Is Bagged And Tagged Customer: "Aren't you supposed to take a percentage off for damaged bags?" I lo...
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Read Green Light To Yellowcard As I walk up, somewhat confused as to the scene in front of me, this woman with a clip...
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Read The Gravy Train Goes Up In Smoke Customer: "Hang on. I've found a cigarette in my gravy." Sure enough, part of a...
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Read Ink-Coming Transmission Customer: "It's telling me I need more ink. Can you fix that?" Me: "We can send you a re...
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Read Tanking Their Plans Now, as call centre employees, our jobs sucked. We'd work long, stressful hours, all days of...