Entries
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Read No Room In The Budget I had a mom come to check in, and she leaned in close and told me they can’t afford the ro...
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Read (I’m the author of the story “Straining Training”. Reading that story, you could be forgiven for thinking that m...
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Read When I was a little kid, many many years ago, there was this hawker in our little town, who used to roam the str...
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Read Missing The (Connection) Point Customer: "I want you to install a 3G card into my laptop." Me: "Okay, I see the ...
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Read A guy is buying something with cash. I notice that the bill he hands me has a distinct, fresh, yellowish brown s...
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Read I work in a restaurant that offers several vegetarian and vegan options. Two (admittedly large) women come in, a...
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Read This Request Is Off The Rails Customer: "Hello, there are protesters blocking the tracks." Cousin: "Yes, we’ve b...
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Read Free Of Worries, Not Free Of Gluten Me: "Any food allergies or intolerances I should be aware of?" Customer: "Gl...
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Read The Great White Nope Me: "I'm sorry, but you can't paint outside in this weather. It's minus twenty out, and the...
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Read Not A Very Expansive Memory Me: "I was on Reddit, and—" Bonny: *Scandalized.* "You were on Reddit?!" Me: *Puzzle...
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Read The Only Thing Drier Is My Sense Of Humor Me: "So, this customer wants a crispy chicken burger, no sauce, no sal...
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Read A Window To The Work From Home Mentality I was on my way for the last day in the office. Call centers had to scr...
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Read Not Even In Line And Out Of Line, Part 11 Customer: "Hey, can you clear off this table for me? We are ready to s...
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Read To Be A Leader, First You Have To Be A Liability Manager: "You don't look happy." Me: "I just had to go re-insta...
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Read The Long Exchange Customer: "I want to return [item]." Coworker: "Our store doesn't do returns, only exchanges."...
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Read Dressing Down The Boss When I was nineteen, I got my first real office job. We weren’t customer-facing, so every...
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Read The Price Is Right… Here A customer in line places an assortment of tools on the counter and says: Customer: "Wh...
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Read Not Much Mind To Read A customer is looking at our selection of smart speakers. Customer: "I want to get an Alex...
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Read New But Not Improved I worked at a small IT company in the early 1990s whose computers could only use eight-char...
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Read Lifetime Achievement Award A young customer has just handed me a fake ID, and I have pointed out all the reasons...